Cancellation Policies

As a host of Human Hotel, you’re given the choice of 3 different cancellation policies:

  • OPEN​ - Full refund 1 day prior to arrival
  • FAIR - Full refund 5 days prior to arrival
  • FIRM - 50% refund up until 1 week prior to arrival

    • All Host Spaces, bookings and receipts created will indicate which cancellation policy the host has chosen and therefor which terms the guest(s) have to adhere by.

    OPEN: Full refund 1 day prior to arrival

    • Refunds are made for:
    • Cleaning fees (if prior to guest arrival)
    • Human Hotel Community Booking Fee (if guest cancel prior to the start of their trip)
    • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances. See specific details below.
    • If there is a complaint from either party, notice must be given to Human Hotel within 24 hours of check-in. Our Human Hotel team will try do its best at mediating disputes between guests and hosts and will consider issues and concerns from both parties. Human Hotel will have the overriding right to settle disputes. Our goal to always be as fair as possible to both parties while adhering to our Terms of Use.
    Thu, Jun 08
    3:00 PM
    Fri, Jun 09
    3:00 PM
    Mon, Jun 12
    11:00 AM
    Example

    As a guest, if you cancel your stay 24 hours before your recorded arrival, you’ll receive a full refund for accommodation fees.

    As a guest, if you cancel your stay in less than 24 hrs. before your arrival, you get a fully refunded the accommodation fees, minus 1 night.

    As a guest, if you cancel your stay while being hosted, you get refunded all accommodation nightly fees following a full 24 hours ahead of the point of cancellation.