Cancellation Policies

As a host of Human Hotel, you’re given the choice of 3 different cancellation policies:

  • OPEN​ - Full refund 1 day prior to arrival
  • FAIR - Full refund 5 days prior to arrival
  • FIRM - 50% refund up until 1 week prior to arrival
  • All Host Spaces, bookings and receipts created will indicate which cancellation policy the host has chosen and therefor which terms the guest(s) have to adhere by.

    FAIR - Full refund 5 days prior to arrival

    • Refunds are made for:
    • Cleaning fees (if prior to guest arrival)
    • Human Hotel Community Booking Fee (if guest cancel prior to the start of their trip)
    • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances. See specific details below.
    • If there is a complaint from either party, notice must be given to Human Hotel within 24 hours of check-in. Our Human Hotel team will try do its best at mediating disputes between guests and hosts and will consider issues and concerns from both parties. Human Hotel will have the overriding right to settle disputes. Our goal to always be as fair as possible to both parties while adhering to our Terms of Use.
    Thu, Jun 08
    3:00 PM
    Fri, Jun 13
    3:00 PM
    Mon, Jun 16
    11:00 AM
    Example

    As a guest, if you cancel your stay 5 full days before the host’s desired arrival time and receive a full refund for accommodation fees.

    As a guest, if you cancel your stay in less than 5 days before your arrival, you get refunded 50% of the accommodation fees for the residual nights, minus 1 night.

    As a guest, if you cancel your stay while being hosted, you get refunded 50% of the accommodation nightly fees following a full 24 hours ahead of the point of cancellation.